News for 'customer experience'

How Persistent Systems Is Expanding In Eastern Europe

How Persistent Systems Is Expanding In Eastern Europe

Rediff.com1 Jun 2026

Persistent Systems announced an agreement to integrate a team from Concise, a software engineering and IT consulting company, to expand its Eastern European footprint.

Want To Own Ultra-Exclusive Cars?

Want To Own Ultra-Exclusive Cars?

Rediff.com15 Jun 2026

'I own a few cars that I have had specified minutely to my taste, and it does feel nice to know that there are no other vehicles like them anywhere in the world.'

Can Srini Pallia Revive Wipro?

Can Srini Pallia Revive Wipro?

Rediff.com2 Jun 2026

'Wipro's challenge is not lack of ideas. In fact, some of its recent structural moves are arguably bolder than peers.' 'The problem is proving it can operationalise these bets faster and more consistently.'

Trent targets 10x revenue milestone, eyes international markets: Noel Tata

Trent targets 10x revenue milestone, eyes international markets: Noel Tata

Rediff.com31 May 2026

Tata Group retail firm Trent, owner of Westside and Zudio, is confident of achieving a ten-fold increase in revenue in the 'not-so-distant future' and plans to take its homegrown brands to international markets, said Chairman Noel N Tata.

Tata Power Teams Up with Databricks to Develop AI-Driven Energy Solutions

Tata Power Teams Up with Databricks to Develop AI-Driven Energy Solutions

Rediff.com9 Apr 2026

Tata Power has announced a collaboration with Databricks to develop a data and AI platform aimed at enhancing operational efficiency, decision-making, and innovation across its energy systems.

GST 2.0 guidelines fail to resolve refund delays for large taxpayers

GST 2.0 guidelines fail to resolve refund delays for large taxpayers

Rediff.com3 Jun 2026

Despite the Centre's GST 2.0 guidelines aiming to facilitate provisional refunds within seven days for low-risk cases, many large taxpayers are still encountering significant delays in obtaining Goods and Services Tax (GST) refunds under the inverted duty structure (IDS), with experts citing inconsistent state-level scrutiny and subjective interpretations.

Tata Power and Salesforce Join Forces to Boost Renewable Energy Solutions

Tata Power and Salesforce Join Forces to Boost Renewable Energy Solutions

Rediff.com6 Mar 2026

Tata Power collaborates with Salesforce to digitally transform its rooftop solar, EV charging, and smart home solutions businesses, aiming to enhance customer engagement and operational efficiency.

ServiceNow Enhances AI Control Tower For Enterprise Governance

ServiceNow Enhances AI Control Tower For Enterprise Governance

Rediff.com6 May 2026

ServiceNow has announced an expansion of its AI Control Tower offering with new capabilities that give enterprises control over every AI system, agent, and workflow, regardless of where it runs.

Claude AI Experiences Another Outage

Claude AI Experiences Another Outage

Rediff.com3 Mar 2026

Anthropic's Claude AI chatbot experienced a second outage within 24 hours, impacting users in various regions. The disruption follows a previous outage and comes amid scrutiny over the AI's capabilities and potential uses.

Are You Looking To Build Your First Startup?

Are You Looking To Build Your First Startup?

Rediff.com22 May 2026

rediffGURU Vishal Bisht, founder and CEO of IT services provider Marksman Technologies, recommends strategies to build a successful brand.

AI Search Reshapes Google's Future

AI Search Reshapes Google's Future

Rediff.com21 May 2026

Google's AI Search marks a shift from information discovery to information delivery.

Xiaomi Unveils S Mini LED TV Series

Xiaomi Unveils S Mini LED TV Series

Rediff.com7 May 2026

Xiaomi has introduced its new S Mini LED series of smart televisions in India, marking its entry into Mini LED technology with enhanced picture quality, superior contrast and increased brightness. The series is available in 55, 65, and 75-inch sizes, with prices starting from 51,999, and offers banking discounts and EMI options.

TCS announces annual salary hikes, prioritises AI skills

TCS announces annual salary hikes, prioritises AI skills

Rediff.com10 Apr 2026

Tata Consultancy Services (TCS) has announced annual salary hikes effective April 1, with top performers receiving double-digit increases, while also renewing its multi-year strategic partnership with UK retailer Marks & Spencer (M&S) to support its omnichannel and data-driven transformation with AI.

PharmEasy's parent has a new playbook: Profit first, growth second

PharmEasy's parent has a new playbook: Profit first, growth second

Rediff.com27 May 2026

API Holdings, the parent company of online pharmacy PharmEasy, has significantly reduced its debt from 1,800 crore to 1,050 crore and refinanced it at lower interest rates under CEO Rahul Guha, shifting its focus from 'growth at any cost' to profitability and aiming for a debt-free balance sheet before a potential stock market listing.

LIC unveils MyLIC and Super Sales Saathi apps for digital transformation

LIC unveils MyLIC and Super Sales Saathi apps for digital transformation

Rediff.com16 Apr 2026

Life Insurance Corporation (LIC) has launched two new mobile applications, MyLIC for policyholders and Super Sales Saathi for its sales intermediaries, aiming to enhance digital agility and cater to the younger generation's needs. The apps, part of LIC's DIVE digital transformation platform, offer features like policy management, premium payments, and personalised recommendations.

Tata Tiago Facelift Redefines Entry-Level Hatchbacks

Tata Tiago Facelift Redefines Entry-Level Hatchbacks

Rediff.com29 May 2026

Tata Motors' 2026 Tiago facelift is a tech-loaded and safety-focused entry-level hatchback, with prices starting at Rs 4.69 lakh.

Pine Labs Boosts E-Commerce With Shopflo Acquisition

Pine Labs Boosts E-Commerce With Shopflo Acquisition

Rediff.com25 Apr 2026

Fintech company Pine Labs has acquired Shopflo, an online checkout optimisation platform, for Rs 88 crore in an all-cash deal aimed at providing a unified commerce platform for merchants.

'We are targeting a combined ratio of around 107% in FY27,': SBI General CEO

'We are targeting a combined ratio of around 107% in FY27,': SBI General CEO

Rediff.com4 May 2026

SBI General Insurance aims to achieve a 10 per cent market share among private and standalone health insurers within approximately five years, up from its current 7.17 per cent, said Naveen Chandra Jha, managing director and chief executive officer, SBI General Insurance.

LTM to introduce 'Blueverse Credit' AI-linked pricing model in FY27

LTM to introduce 'Blueverse Credit' AI-linked pricing model in FY27

Rediff.com4 May 2026

IT services major LTM is set to introduce a new pricing framework, 'Blueverse Credit', in the first quarter of FY27, aiming to align monetisation with the growing adoption of agentic artificial intelligence.

How IIT Kanpur Is Studying Brain Waves To Understand Stress

How IIT Kanpur Is Studying Brain Waves To Understand Stress

Rediff.com20 May 2026

Researchers at IIT Kanpur are studying alpha waves in the brain to understand how stress affects cognitive functions. The study aims to build automated models of stress dimensions using EEG and correlating them with factors like loss of control, helplessness, and anxiety.

Djokovic begins quest for 25th Grand Slam crown at French Open

Djokovic begins quest for 25th Grand Slam crown at French Open

Rediff.com24 May 2026

Novak Djokovic begins his quest for a record-extending 25th Grand Slam title at the French Open, while Alexander Zverev hopes to finally break through and win his first major. The tournament starts amid tensions over prize money and player influence.

Ravi Kumar Chirugudu appointed President and COO of Tessolve

Ravi Kumar Chirugudu appointed President and COO of Tessolve

Rediff.com6 Apr 2026

Semiconductor firm Tessolve has appointed Ravi Kumar Chirugudu as President and Chief Operating Officer (COO).

The Girl Who Hand-Painted Alia's Cannes Outfit

The Girl Who Hand-Painted Alia's Cannes Outfit

Rediff.com19 May 2026

Alia Bhatt's first daytime appearance at the Cannes Film Festival 2026 instantly became one of her best red carpet moments ever as she walked in a soft, dreamy hand-painted gown inspired by the French Riviera.

How Tata Steel Is Using AI To Transform Operations

How Tata Steel Is Using AI To Transform Operations

Rediff.com22 Apr 2026

Tata Steel has expanded its partnership with Google Cloud to deploy a unified, enterprise-wide artificial intelligence (AI) strategy across its global value chain, resulting in significant operational improvements.

Tata Power and Salesforce Collaborate to Boost Renewable Energy Growth

Tata Power and Salesforce Collaborate to Boost Renewable Energy Growth

Rediff.com6 Mar 2026

Tata Power has partnered with Salesforce to digitally transform its rooftop solar, EV charging, and smart home solutions businesses, aiming to enhance customer engagement and operational efficiency.

What Satya Nadella's Leadership Style Teaches Us

What Satya Nadella's Leadership Style Teaches Us

Rediff.com20 May 2026

A leader can spend authority on themselves -- on appearing decisive, on appearing in control, on appearing irreplaceable. Or they can spend it on the people around them -- on giving them the ball back, on creating conditions in which other people's confidence and capability can grow. Over a long enough horizon, the second compounds in a way the first never does. And that's exactly what Microsoft Chairman and CEO Satya Nadella has done.

Rich Indians Are Spending More Money On...

Rich Indians Are Spending More Money On...

Rediff.com28 Apr 2026

Travel is now the dominant spending category for India's affluent consumers, who are prioritising experiences and luxury goods over retail buying, according to a new report.

Prudential to acquire 75% stake in Bharti Life Insurance for Rs 3,500 crore

Prudential to acquire 75% stake in Bharti Life Insurance for Rs 3,500 crore

Rediff.com18 May 2026

Prudential plc has announced its acquisition of a 75 per cent stake in Bharti Life Insurance for approximately 3,500 crore, a strategic move to secure majority ownership in the Indian life insurance market. This acquisition necessitates Prudential reducing its holding in ICICI Prudential Life Insurance to below 10 per cent.

Coolcations Drive Summer Travel Surge

Coolcations Drive Summer Travel Surge

Rediff.com13 May 2026

As temperatures soar, booking queries have surged by double digits -- going up to 125 per cent -- for destinations like Kashmir, Shillong, Gangtok, Munnar, Leh, Rishikesh, Guwahati, Imphal, Kodaikanal and the Andamans.

Uber and Flipkart Team Up: Earn Rewards on Rides with SuperCoins

Uber and Flipkart Team Up: Earn Rewards on Rides with SuperCoins

Rediff.com15 Apr 2026

Flipkart and Uber have announced a partnership to integrate Flipkart's SuperCoins reward programme into Uber's mobility services, allowing users to earn rewards on rides.

William Walsh, former British Airways chief, to lead IndiGo as CEO

William Walsh, former British Airways chief, to lead IndiGo as CEO

Rediff.com31 Mar 2026

IndiGo, India's largest airline, has announced the appointment of William Walsh, former British Airways chief and current Director General of IATA, as its new CEO, effective no later than August 3.

When Will Jio Credit Reach AUM Level Of Rs 1 Trillion?

When Will Jio Credit Reach AUM Level Of Rs 1 Trillion?

Rediff.com29 Apr 2026

'We are staying away from making forward-looking statements on when we will reach 1 trillion, etc. But growth will be rapid; it's only a matter of time.'

VinFast targets 75 dealerships by 2026, expands EV ecosystem in India

VinFast targets 75 dealerships by 2026, expands EV ecosystem in India

Rediff.com30 Mar 2026

Vietnamese automobile major VinFast is rapidly expanding its retail network in India, aiming for 75 dealerships across 60 cities by the end of 2026, while also building a comprehensive EV ecosystem.

Electric Motorcycles Gain Traction, But Scaling Remains A Challenge

Electric Motorcycles Gain Traction, But Scaling Remains A Challenge

Rediff.com27 Apr 2026

India's electric motorcycle market is experiencing significant growth, with a 28 per cent year-on-year increase in volumes, as new product launches and improved total cost of ownership attract a broader base of riders beyond early adopters.

Jeep places India at centre of Asia-Pacific strategy

Jeep places India at centre of Asia-Pacific strategy

Rediff.com2 Feb 2026

Jeep outlines a renewed regional roadmap with higher localisation, export expansion and focus on products and ownership experience amid intense competition in India's SUV market.

Fraudulent Call Centre Busted in Delhi: 11 Arrested in Weight-Loss Product Scam

Fraudulent Call Centre Busted in Delhi: 11 Arrested in Weight-Loss Product Scam

Rediff.com10 Apr 2026

Delhi Police have arrested 11 individuals, including two alleged masterminds, after uncovering a fraudulent call centre in Govindpuri, South Delhi. The operation, known as Herbitecture Healthcare, reportedly deceived people nationwide by promoting weight-loss products on social media and enticing customers into making repeated payments.

RBI UPI Delay Plan Gets Banker Backing

RBI UPI Delay Plan Gets Banker Backing

Rediff.com21 Apr 2026

'It is a tradeoff between convenience and fraud prevention.'

From Kartrocket To Shiprocket: Journey Of A Unicorn

From Kartrocket To Shiprocket: Journey Of A Unicorn

Rediff.com16 Apr 2026

'More than becoming a unicorn, what truly satisfies us is seeing small businesses grow from Rs 10,000 a month to Rs 20 lakh after joining our platform.'

Ola Electric's mkt share at 9.3% in Dec

Ola Electric's mkt share at 9.3% in Dec

Rediff.com3 Jan 2026

Driven by improved customer experience, Ola Electric is witnessing "clear outcomes" in market share from its focused service transformation programme, the company said, as it registered 9,020 units in December, lifting its month-on-month share to 9.3 per cent from 7.2 per cent in November.

Goa Minister Demands Police Accountability After Viral Videos Show Drugs, Solicitation at Calangute Beach

Goa Minister Demands Police Accountability After Viral Videos Show Drugs, Solicitation at Calangute Beach

Rediff.com14 Apr 2026

Goa Tourism Minister Rohan Khaunte has called for police action and accountability after videos showing alleged drug dealing and solicitation at Calangute beach went viral. He emphasised the need to protect Goa's image as a safe and preferred tourist destination.