News for 'customer experience'

This Mumbai Cafe Teaches You How To Make Coffee

This Mumbai Cafe Teaches You How To Make Coffee

Rediff.com8 Oct 2026

Instead of simply choosing the drink, you are encouraged to choose the coffee bean first. How much roast do you like? What kind of acidity suits your palate? Do you want something brighter, more delicate or richer?

How SBI Is Revolutionising Banking With Artificial Intelligence

How SBI Is Revolutionising Banking With Artificial Intelligence

Rediff.com12 Aug 2026

State Bank of India (SBI) is extensively using artificial intelligence to underwrite nearly Rs 1 lakh crore in MSME loans and automate the processing of cheques up to Rs 10,000. This AI adoption aims to enhance efficiency, free up employee bandwidth, and improve customer service across various banking functions.

Nirmala Sitharaman: Next-Gen GST and India's next phase of growth

Nirmala Sitharaman: Next-Gen GST and India's next phase of growth

Rediff.com5 Oct 2026

India's Next-Gen GST reforms are proving instrumental in driving robust economic growth, simplifying tax compliance, and fostering a more inclusive business environment across the nation, aligning with the vision of a 'Viksit Bharat', writes Finance Minister Nirmala Sitharaman.

Vijay Shekhar Sharma's Personal Bet On India's AI Future

Vijay Shekhar Sharma's Personal Bet On India's AI Future

Rediff.com7 Oct 2026

Paytm founder Vijay Shekhar Sharma has pledged personal funds, ranging from Rs 1 crore to Rs 2 crore, to Indian entrepreneurs developing their own artificial intelligence models. This initiative aims to foster indigenous AI capabilities and reduce reliance on foreign models, echoing Sharma's past success in mobile payments.

Workday CEO Warns AI Will Overtake Low-Cost, Outsourced Jobs

Workday CEO Warns AI Will Overtake Low-Cost, Outsourced Jobs

Rediff.com15 Oct 2026

Workday, a global HR tech major, has unveiled its new AI platform, Sana, designed to automate human resources and finance functions. Chairman and CEO Aneel Bhusri stated that AI is likely to replace low-cost, outsourced jobs due to increased productivity, rather than leading to jobs moving out of first-world countries. The platform uses AI agents for tasks like payroll and compliance, and Workday has acquired C1.ai to manage access rights for these agents. Bhusri emphasised that AI should augment humans, redefining roles rather than replacing them entirely.

Air India expects 50-60 new planes in 18 months, transformation on track

Air India expects 50-60 new planes in 18 months, transformation on track

Rediff.com20 Jul 2026

Air India Group anticipates the delivery of 50-60 new aircraft within the next 18 months, with its ambitious transformation programme progressing despite global challenges like supply chain issues and geopolitical tensions, according to Chief Commercial Officer Nipun Aggarwal.

Check Point Software Appoints Krishnan V V To Lead India And South Asia Operations

Check Point Software Appoints Krishnan V V To Lead India And South Asia Operations

Rediff.com23 Sep 2026

Check Point Software Technologies has appointed Krishnan V V as its Managing Director and Country Head for India and South Asia. He will be responsible for business strategy, P&L, go-to-market execution, and organisational development, leveraging his three decades of leadership experience in the cybersecurity and technology sectors.

Don't Let Your Health Insurance Lapse

Don't Let Your Health Insurance Lapse

Rediff.com12 Oct 2026

Buying a policy is only the beginning. Health insurance is a long-term commitment that needs regular review as your age, health needs and family circumstances change.

10 Jobs AI Can't Replace Anytime Soon

10 Jobs AI Can't Replace Anytime Soon

Rediff.com14 Oct 2026

While AI can help automate routine, repetitive tasks, jobs that require high emotional intelligence, communication skills, creativity and the ability to work in unpredictable situations are likely to withstand the rise of AI, says Kumar Rajagopalan, vice president (strategic initiatives) and country head (India), at Dexian, a global provider of IT consulting, digital transformation and workforce solutions.

Lava Bold N4 Pro 5G Packs 5G And A 6,000 mAh Battery

Lava Bold N4 Pro 5G Packs 5G And A 6,000 mAh Battery

Rediff.com26 Sep 2026

The Lava Bold N4 Pro 5G sports a sleek flat back, with its dual-camera module neatly housed in a raised rounded-rectangle unit at the top-left.

Your KYC Is More Important Than You Think

Your KYC Is More Important Than You Think

Rediff.com11 Aug 2026

Keeping KYC information accurate and current should, therefore, be seen not merely as meeting a regulatory requirement, but as an important part of safeguarding one's own financial identity and safety, explains RBI Deputy Governor J Swaminathan.

Meesho's unique value-commerce model faces stiff competition, premium valuations

Meesho's unique value-commerce model faces stiff competition, premium valuations

Rediff.com3 Oct 2026

Meesho, a value-commerce platform targeting middle- and lower-income geographies, is poised for significant growth driven by its asset-light model and low fulfilment costs, but faces intense competition from e-commerce giants and high valuations.

TCS inks 1.25 billion Porsche deal, acquires German auto giant's IT unit MHP

TCS inks 1.25 billion Porsche deal, acquires German auto giant's IT unit MHP

Rediff.com25 Aug 2026

Tata Consultancy Services (TCS) has announced a five-year strategic deal with German automaker Porsche AG worth 1.25 billion (nearly 14,000 crore), which includes the acquisition of Porsche's wholly-owned subsidiary MHP Management- und IT-Beratung GmbH for 320 million (around 3,574 crore). This move is set to significantly expand TCS's consulting footprint in Germany and the broader European market, giving it access to MHP's customer base and specialised talent.

Willie Walsh assumes charge as IndiGo CEO, eyes global expansion

Willie Walsh assumes charge as IndiGo CEO, eyes global expansion

Rediff.com3 Aug 2026

Willie Walsh, former IATA Director General and CEO of British Airways, has officially taken charge as the CEO of IndiGo, India's largest airline, with a mandate to drive global expansion and operational excellence.

Assam CM Unveils NESFIC To Transform Northeast Into Innovation Hub

Assam CM Unveils NESFIC To Transform Northeast Into Innovation Hub

Rediff.com25 Sep 2026

Assam Chief Minister Himanta Biswa Sarma launched the North East Seva Innovation Challenge (NESFIC), envisioning the region as India's 'living laboratory' for technology and problem-solving. The initiative aims to empower young innovators to address real-world challenges faced by government, industries, and citizens, with a focus on practical implementation and government procurement.

India's tour of New Zealand: 50,000 tickets sold in 14 days!

India's tour of New Zealand: 50,000 tickets sold in 14 days!

Rediff.com9 Sep 2026

The marquee series against India starting late October has set the cash registers ringing at New Zealand Cricket headquarters as the parent body confirmed sale of more than 50,000 tickets since going on sale just over two weeks ago.

'Suspension Of PERM May Not Immediately Affect Indian IT Companies'

'Suspension Of PERM May Not Immediately Affect Indian IT Companies'

Rediff.com13 Oct 2026

'...but could demotivate employees seeking US residency.'

Banks will take 3-4 months to deploy FCNR(B) flows: Setty

Banks will take 3-4 months to deploy FCNR(B) flows: Setty

Rediff.com11 Sep 2026

State Bank of India Chairman C S Setty stated that banks will take three to four months to deploy the significant funds mobilised through foreign currency non-resident (bank), or FCNR(B), deposits, which is unlikely to cause "abnormal lending". He also highlighted the need for agentic artificial intelligence (AI) costs to fall sharply for its widespread deployment in India, envisioning its role in transforming banking from fraud detection to personalised financial assistance.

Century 21 to enter India with 126-region franchise model, targeting 1,500 offices

Century 21 to enter India with 126-region franchise model, targeting 1,500 offices

Rediff.com9 Sep 2026

US-based real estate agent franchise firm Century 21 is set to enter the Indian market, estimated at around $600 billion, with a franchise-led business model. The company aims to connect Indian buyers with international properties and NRIs with Indian real estate, projecting 1,500 offices and 30,000 agents within five years.

Delhi Police Uncover Rs 15 Lakh Loan Fraud Racket

Delhi Police Uncover Rs 15 Lakh Loan Fraud Racket

Rediff.com28 Sep 2026

Two men, including alleged mastermind Adeeb Khan, have been arrested in Delhi for cheating a person of Rs 15 lakh by posing as Direct Selling Agents (DSAs) of private banks and offering low-interest loans. Police recovered Rs 6.95 lakh in cash, and efforts are underway to apprehend a third absconding associate and trace the full money trail.

TCS Partners with Anthropic to Accelerate Enterprise AI Adoption Across Industries

TCS Partners with Anthropic to Accelerate Enterprise AI Adoption Across Industries

Rediff.com11 Jun 2026

Tata Consultancy Services (TCS) has announced a global partnership with AI major Anthropic to help enterprises accelerate their adoption of artificial intelligence, including equipping 50,000 TCS employees with Anthropic's Claude AI models.

Salesforce Sees India Leading Global Agentic AI Innovation

Salesforce Sees India Leading Global Agentic AI Innovation

Rediff.com20 Sep 2026

Salesforce executives, including South Asia CEO Arundhati Bhattacharya, predict a significant shift in India towards wider enterprise AI adoption, moving from experimentation to production deployments. The company plans to invest in physical infrastructure and talent upskilling in India. Salesforce's vision for the "agentic enterprise" involves a four-layer architecture, emphasising the need for robust security and governance for autonomous agents. Executives also highlighted the evolving nature of jobs, with AI handling repetitive tasks and creating new specialised roles, positioning India as a potential leader in agentic innovation by 2030.

Why Opposition Calls UPI MDR A Betrayal And US Appeasement

Why Opposition Calls UPI MDR A Betrayal And US Appeasement

Rediff.com16 Sep 2026

The opposition has strongly criticised the government's decision to introduce a 0.4% Merchant Discount Rate (MDR) on UPI transactions above Rs 2,000 for merchants, effective October 15. They allege the move is a result of US pressure and will lead to increased commodity prices, calling it a "betrayal" of the common man. The government, however, clarifies that customers will not be charged, and the MDR applies only to merchants for larger transactions.

Apple Pay Debuts In India With Axis Bank Partnership

Apple Pay Debuts In India With Axis Bank Partnership

Rediff.com30 Sep 2026

Apple has officially launched its Apple Pay service in India, initially partnering with Axis Bank for Visa and Mastercard credit card users. The service allows secure, cashless transactions via iPhone, iPad, and Apple Watch using NFC technology, without requiring PINs or OTPs. This move is set to intensify competition in India's digital payments market, currently dominated by UPI and local players, with Apple planning to onboard more banks and expand merchant networks.

Instamart Debuts On-Demand LPG Delivery

Instamart Debuts On-Demand LPG Delivery

Rediff.com16 Jul 2026

The launch also marks the debut of HPCL's newly launched HP Navya, its next-generation 10 kg composite LPG cylinder, on Instamart.

Why Tata Motors Unveiled the Sierra Legend Series

Why Tata Motors Unveiled the Sierra Legend Series

Rediff.com18 Sep 2026

Tata Motors has launched the Sierra Legend Series, a new line of its iconic Sierra mid-SUV, designed to democratize premium features across all variants. This strategy, dubbed "Luxury, From The Base," aims to challenge traditional industry norms by offering high-end comfort, refinement, and technology even in entry-level models, ensuring the Sierra remains a benchmark in the competitive Indian automotive market.

How Nykaa Is Revolutionising Beauty And Fashion Shopping With OpenAI

How Nykaa Is Revolutionising Beauty And Fashion Shopping With OpenAI

Rediff.com16 Jun 2026

Beauty and lifestyle retailer Nykaa has announced a multi-year collaboration with OpenAI to integrate AI-driven shopping experiences through ChatGPT. This partnership will allow users to receive conversational recommendations for beauty and fashion products, with Nykaa fulfilling these queries. Additionally, OpenAI's technologies will be deployed across Nykaa's internal operations to boost productivity.

5 High Growth Business Ideas for First-Time Women Entrepreneurs

5 High Growth Business Ideas for First-Time Women Entrepreneurs

Rediff.com24 Aug 2026

The companies that grow are the ones that adapt quickly, embrace technology thoughtfully and never lose sight of the customer.

Triptii Dimri-AP Dhillon's Day Out With Apple

Triptii Dimri-AP Dhillon's Day Out With Apple

Rediff.com10 Sep 2026

Triptii Dimri and AP Dhillon were spotted at the high-profile Apple launch event in California, where the tech giant unveiled its highly anticipated iPhone 18 Pro series and the groundbreaking foldable iPhone Duo.

Why TCS Made Big Porsche Bet

Why TCS Made Big Porsche Bet

Rediff.com1 Sep 2026

'Across the entire value chain, we will be able to industrialise AI adoption, and that is the main purpose of the deal.'

How India Is Integrating Payment Systems In Global Trade Deals

How India Is Integrating Payment Systems In Global Trade Deals

Rediff.com9 Sep 2026

India is actively integrating payment system harmonisation into its Free Trade Agreement (FTA) negotiations, especially with countries hosting a large Indian diaspora. This strategy aims to leverage India's growing fintech ecosystem, facilitate cross-border financial services, and position India as a global hub for financial services exports, particularly through platforms like GIFT City.

Blinkit extends lead in quick commerce, outperforming rivals beyond major cities

Blinkit extends lead in quick commerce, outperforming rivals beyond major cities

Rediff.com27 Aug 2026

A new CLSA report indicates that Eternal's Blinkit is significantly widening its lead in India's quick-commerce sector, particularly beyond major metropolitan areas, by expanding its dark store network and securing a first-mover advantage in over 180 cities.

He Created The MumbaiCha Raja Ganesh Idol

He Created The MumbaiCha Raja Ganesh Idol

Rediff.com17 Sep 2026

Sculptor Akash Tirmal explains how he designed the 22 feet idol of Ganesh Galli's MumbaiCha Raja using Plaster of Paris, without any readymade moulds.

Ola unveils S1Z EV scooter with made in India battery tech

Ola unveils S1Z EV scooter with made in India battery tech

Rediff.com4 Sep 2026

The new range brings Ola's 46-series LFP cells to its most affordable scooter lineup aimed at India's mass-market electric vehicle (EV) buyers.

Digital Credit Surges In Tier-2 Cities, Salaried Women Borrow More

Digital Credit Surges In Tier-2 Cities, Salaried Women Borrow More

Rediff.com10 Sep 2026

A new report, the Digital Credit and Inclusion Index (DCII) 2026, reveals that Tier-2 cities are spearheading digital credit adoption in India. The study, a collaboration between Pahle India Foundation and Amazon Pay, highlights that salaried women are borrowing more than men and that digital credit is primarily used for consumption, with limited productive use.

Sitharaman: GST Council to tackle process reforms, digital economy tax complexities

Sitharaman: GST Council to tackle process reforms, digital economy tax complexities

Rediff.com17 Sep 2026

Finance Minister Nirmala Sitharaman announced that the Goods and Services Tax (GST) Council's October 7 meeting will focus on 'GST 2.0' process reforms, including e-invoicing and input tax credit rules, while also addressing complex issues surrounding the taxation of the digital economy and cryptocurrency.

Tata Curvv EV Just Got Cheaper, And More Attractive

Tata Curvv EV Just Got Cheaper, And More Attractive

Rediff.com10 Sep 2026

The Tata Curvv EV Series X keeps its distinctive coupe-SUV design but becomes a more attractive package with a standard 55kWh battery, more features and a lower starting price of Rs 16.99 lakh.

Will Apple Launch A Foldable Phone?

Will Apple Launch A Foldable Phone?

Rediff.com8 Sep 2026

Whether Apple unveils a foldable iPhone or simply builds on its existing line-up, September 9 will offer the first glimpse of how the company plans to begin its next chapter.

Commonwealth Champion Bids Farewell To Her Guns

Commonwealth Champion Bids Farewell To Her Guns

Rediff.com22 Sep 2026

Commonwealth Games gold medallist and Arjuna Awardee Roopa Unnikrishnan gives away the rifles that shaped her brilliant shooting career, hoping they will inspire a new generation of Indian shooters.

BMW India CFO: 'Surprised by scale and length of tax litigation'

BMW India CFO: 'Surprised by scale and length of tax litigation'

Rediff.com7 Aug 2026

BMW India CFO Carsten Lammers has expressed surprise at the extensive scale and prolonged duration of tax and Customs litigation in India, advocating for faster dispute resolution and simpler procedures to ensure business stability.